SysAid review
November 03, 2022
SysAid review
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
I administer and support our users. We also use the service portal. Our problems range from resetting passwords, install programs, install hardware such as printers, mfp, scanners and so on. We use SysAid to track service requests and measure time used from problem begin to problem solution. We are in the middle of the implementation of the Self-service portal, that will take some of the burden off out technitians.
- Tracking
- Messaging of ticket changes
- Ease of use
- Quick to learn
- Web page rendering
- High employee satisfaction
- Cost savings
- Only one solution for all use cases
We are currently deploying SSP. I have no doubt it will be very helpful.
Quicker, more user friendly
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
No
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes