Item: SysAid
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

SysAid has made a nice portal for our end users to submit problems. Where it shines is its capability to customize what is submitted and the dashboards that it can create as far as tracking help desk issues. It has been overall a nice experience with rather intuitive interfaces especially on the IT side of things. I feel like finding, tracking, and categorizing tickets comes very easily with this system.

Pros and Cons

Dashboarding
Categorizing
Tracking

End User interface

Return on Investment

Tracking tickets

Automated Workflow

It has made going through and delegating tickets a lot easier. Saving us all time deciding what needs to go where and who needs to work on what.

Time To Value

Fairly quickly, we had an interesting startup that allowed us to ease into a new system which may have affected how quickly it was truly implemented.

Key Insights

Do you think SysAid delivers good value for the price?

Not sure

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Likelihood to Recommend

It has done a great job with issues being reported however, it does have its issues with images being shared or forcing end users to fill out the necessary fields. However, some of that may be on how we have the system currently customized as that seems to be very open ended, for better or for worse.

An Analysis's view on SysAid

Software Version

Overall Satisfaction with SysAid