My SysAid Review

SysAid is used as an ITSM tool in Ecobank Group. It aids are users in reporting their issues and making requests seamlessly. Users and process managers are able to track their work output effectively and efficiently with SysAid. SysAid enables notifications and escalation alerts to be sent at scheduled times to keep all parties informed at each stage of the customer experience journey from the time an issue or request is logged. It also has customization abilities that appeal to specific users, processes and support teams. It also very useful for managing SLAs, assets management, change and problem management. It has analytic capabilities that give insights into tickets logged by users. Reports generated are useful for various engagements with stakeholders and continual improvement. It also has appreciable AI capabilities that serve our users well and enhancing customer experience.