The answer to our problem
December 18, 2024
The answer to our problem
Score 9 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
Our business use for SysAid is primarily to keep track of active tickets from our end users but over the course of SysAid's evolution it's bought about more features we have been able to take advantage of and some features we are just beginning to.
We have got our assets tracked within the portal now and are starting to use their BI analytics to track our end user issues and as a department getting ahead of issues before they hit us
We have got our assets tracked within the portal now and are starting to use their BI analytics to track our end user issues and as a department getting ahead of issues before they hit us
Pros
- Ticket journey tracking
- BI Analytics
- User friendly
Cons
- Spaces UI refresh while editing a ticket causing any update to fail
- Email automation - more distinct rulings allowing for better routing once into SysAid
- Priority matrix forcefully pushing tickets down in priority
- Decrease in MTTR
- End user satisfaction increase with our IT department
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
Comments
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