SysAid a game changer in ITSM tool

IT Ticket management , The workflow for request in sysaid really helped us to turn complex process to simply step by step department assignment.
The only problem which i saw is the asset management side , there is no clear defined asset management UI , and also no contracts management can be done.The copilot product is a game changer for us as it provides first level support to the users to resolve their issues

easy of handling all the tickets, and support service that we can provide to our users.
The sysaid workflow has been a game changer for our new hire tickets , where the tickets are created as ease , the manager is able to input all the details at one point , the easiness of transferring the the workflow to a different department can be done and also we can add many custom fields as we wish.