My SysAid Review
November 02, 2022
My SysAid Review
Score 9 out of 10
Vetted Review
Verified User
Software Version
ITSM
Overall Satisfaction with SysAid
We use SysAid for our ITSM and Asset Inventory. SysAid address our business case of logging incident and tracking to resolution.
Change management team has been able to address audit issue of ability to track changes per ITIL standard. Asset Inventory and CMDB has also be marked out of audit.
Change management team has been able to address audit issue of ability to track changes per ITIL standard. Asset Inventory and CMDB has also be marked out of audit.
- Incidence Management
- Problem Management
- Request management
- Customize Reports
- Asset Inventory
- CMDB Relationship mapping
- Software License Management
- Cost Savings on ITSM tool
- MTTR
The workflow is one of the fantastic part of SysAid that i have enjoyed using. This has reduced workload on tracking decommissioning assets and analyzing changes logged. We have also implemented workflow for knowledge articles to ensure support can easily share knowledge in the area. Now the team does not need to chase stakeholders for change approving as the workflow has given them the ease of doing that.
- BMC Helix ITSM (Remedy)
We selected SysAid because of cost saving and doing same ITSM job
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes