Great tool for efficiency and case monitoring

SysAid is an essential tool for our technology services team to track, monitor and manage support tickets for our employees. It provides regular case updates and tracking capabilities via the SysAid portal and through email so all parties involved are aware and understanding of where every request is in its progress towards completion.

Unfortunately, we have had minimal utilization of the self service functionality of the SysAid platform. Many/most of our tickets and requests still primarily rely on the involvement and utilization of our tech services and IT teams. That being said, we’ve seen a much better engagement and completion rate for requests.