Item: Tableau Desktop
Rating: 7
Author: Emily Janowski

Use Cases and Deployment Scope

We are using Tableau Desktop to generate dashboards of analytics and information on site performance for our clients.

Pros and Cons

Easy-to-use interface
Customizable
Easy to share with clients or teams

Expensive
Customer support is lacking

Return on Investment

Client doesn't share sales data, so we're not quite sure.

Key Insights

Do you think Tableau Desktop delivers good value for the price?

Yes

Are you happy with Tableau Desktop's feature set?

Yes

Did Tableau Desktop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tableau Desktop go as expected?

I wasn't involved with the implementation phase

Would you buy Tableau Desktop again?

Yes

It's a highly customizable tool, and I'm a visual learner. So in that sense, it's been great to help communicate, visualize trends, etc. The implementation (so I have heard from my team) was a little time intensive and there wasn't a ton of support offered, however the payoff was worth it in my opinion.

Support Rating

Great sales support when purchasing, but could have used some post-purchase support when it came to setup, integrations, and figuring out what might be out of the box that we could leverage instead of trying to do everything for the first time.

Likelihood to Recommend

We've found it to be a good resource when preparing campaign metrics and website analytics, as the nature of the business ebbs and flows. Gives the client a good snapshot at any given time.

Probably less suited for something that is a quick turnaround request or a short campaign, simply because of the time-intensive setup.

30,000 ft. view of our Tableau implementation

Overall Satisfaction with Tableau Desktop