Tableau Desktop

Tableau Desktop Reviews

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Ratings and Reviews
(1-25 of 54)

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Jason Guinn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have required almost zero technical support over the entire duration of using Tableau. On the very few occasions that we did have to engage support teams, the responses were very fast, professional, and helpful. Tableau uses a Salesforce Customer Community to serve as the primary support / case management platform, empowering users with an ability to quickly submit new support tickets and check the status of existing tickets.
CA. Ankush Bansal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Attentive support team and active online community is strength of Tableau. Tableau [Desktop] users can choose to seek answers through the platform’s thriving community forums where many visitors and fans are ready to lend a hand to others and share their experiences. I personally noted quick response times from the support team and frequent updates to the platform that consider user requests contribute to their positive opinion of the solution.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Direct support from Tableau is on par with any major vendor, but it is not top shelf. There is also very good community support. I would say I've generally relied more on the community postings than using Tableau support directly. I generally get answers from the community faster than I do from support.
Joseph Alleruzzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The support staff is tough to reach at times, but helpful when you have a chance to schedule a call/meeting with them. I wish they were more proactive in terms of reach out and did not try to always sell something. I see them as a valid partner, but would like to have more collaboration.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The community forum of Tableau is great where people can collaborate and answer your issues. But sometimes you have to wait for quite a lot before you get any response from their support teams. This is where I believe Tableau lacks as after paying such a high price you expect quality support which I believe is not up to the mark.
Score 9 out of 10
Vetted Review
Verified User
Review Source
My experience with the Tableau team has all been positive. They are very quick to help and the Tableau community is a vast resource full of common problems where you can find most answers. Those that you can not find, the Tableau team were very quick and helpful to solve any issues we had.
Emily Janowski | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Great sales support when purchasing, but could have used some post-purchase support when it came to setup, integrations, and figuring out what might be out of the box that we could leverage instead of trying to do everything for the first time.
Mark McCully | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Tableau Desktop's support team has been a huge asset to us as we adopted this tool. We have a lot of customizations and required a lot of support from Tableau during our initial deployment and they were fantastic. We actually got up and running about a month ahead of schedule. Follow-up support has been great as well as we have run into a few quirks and bugs here and there, but nothing that Tableau support hasn't been able to help us out with.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I never really contact Tableau for support. So I cannot really tell how they handle in case of customer service.
From the user point of view, there are not so much training available for Tableau (compared to Power BI).
The community seems to be smaller.
In terms of new features/bug-fixing, Power BI seems to be more active. They have backlogs where users can vote for new features and will work on them based on priority. That is exciting. Too bad I don´t see anything like that from Tableau.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Tableau support team took their own time to reach out with their solution. However, Tableau online community forums where many visitors and user are ready to lend a hand to others and share their experiences provide support and help in any issues encounter during the development phase.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Tableau Desktop team is quite friendly and easy to work with. They will respond fast and they also make everything to come to a resolvable solution. Since the software is well documented, i have found that you can get information easily with little effort. With several blogs and sites, you can get a decent amount of help.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Tableau support has been extremely responsive and willing to help with all of our requests. They have assisted with creating advanced analysis and many different types of custom icons, data formatting, formulas, and actions embedded into graphs. Tableau offers a weekly presentation of features and assists with internal company projects.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The support team is easily approachable. All the questions and queries are answered on time. There is also a feedback mechanism which helps the team to make modifications and enhancements in the current software version. There is also a feedback process to check the efficiency of the support team of Tableau Desktop.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I have never really used support much, to be honest. I think the support is not as user-friendly to search and use it. I did have an encounter with them once and it required a bit of going back and forth for licensing before reaching a resolution. They did solve my issue though.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Tableau Desktop's support team has been very helpful and tend to response very quickly. After all you have paid very premium price for the product and it goes to the services. This makes using the tool much easier for these who doesn't have such experience to get help quickly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Tableau Desktop support team is very responsive. When I have a question I usually open a ticket and they answer back within 24 hours. I communicate with them via email and when there is a more complicated issue we have an online session to clarify the problem or find the solution.

Tableau Desktop Scorecard Summary

Feature Scorecard Summary

BI Standard Reporting (3)
84%
8.4
Pixel Perfect reports (135)
81%
8.1
Customizable dashboards (158)
87%
8.7
Report Formatting Templates (137)
83%
8.3
Ad-hoc Reporting (4)
81%
8.1
Drill-down analysis (153)
82%
8.2
Formatting capabilities (155)
83%
8.3
Integration with R or other statistical packages (115)
74%
7.4
Report sharing and collaboration (150)
85%
8.5
Report Output and Scheduling (5)
83%
8.3
Publish to Web (142)
87%
8.7
Publish to PDF (143)
87%
8.7
Report Versioning (107)
81%
8.1
Report Delivery Scheduling (115)
83%
8.3
Delivery to Remote Servers (66)
79%
7.9
Data Discovery and Visualization (3)
85%
8.5
Pre-built visualization formats (heatmaps, scatter plots etc.) (146)
89%
8.9
Location Analytics / Geographic Visualization (142)
90%
9.0
Predictive Analytics (119)
78%
7.8
Access Control and Security (4)
85%
8.5
Multi-User Support (named login) (130)
85%
8.5
Role-Based Security Model (111)
83%
8.3
Multiple Access Permission Levels (Create, Read, Delete) (122)
87%
8.7
Single Sign-On (SSO) (70)
85%
8.5
Mobile Capabilities (4)
80%
8.0
Responsive Design for Web Access (117)
80%
8.0
Dedicated iOS Application (86)
80%
8.0
Dedicated Android Application (76)
81%
8.1
Dashboard / Report / Visualization Interactivity on Mobile (110)
81%
8.1
Application Program Interfaces (APIs) / Embedding (6)
81%
8.1
REST API (52)
82%
8.2
Javascript API (46)
81%
8.1
iFrames (46)
82%
8.2
Java API (42)
79%
7.9
Themeable User Interface (UI) (47)
81%
8.1
Customizable Platform (Open Source) (41)
83%
8.3

What is Tableau Desktop?

Tableau Desktop aims to allow people to make data-driven decisions with confidence, by helping them answer questions more quickly, solve harder problems more easily, and uncover new insights more frequently.

The vendor says that with a couple of clicks, Tableau Desktop connects directly to hundreds of data sources, both on-premises or in the cloud, with the goal of making it easier to start analysis. Interactive dashboards, drag and drop functionality, and natural language queries help users of all skill levels quickly discover actionable insights, all from an intuitive and visual interface. Users can ask deeper questions by quickly building powerful calculations, adding trend lines and seeing statistical summaries, or clustering data to see relationships.

Tableau's goal is to help people and organizations become more data-driven. With an integrated platform that is strives to be easy to start and scale, Tableau aims to support the entire analytics journey, from data preparation, to deep analysis, to the shared insights that drive the business forward.


Tableau Desktop Video

What is Tableau?

Tableau Desktop Competitors

Tableau Desktop Pricing

Starting Price: $70

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Tableau Creator$70.00Per User / Per Month

Tableau Desktop Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

What is Tableau Desktop?

Tableau Desktop is a data visualization product from Tableau. It connects to a variety of data sources for combining disparate data sources without coding. It provides tools for discovering patterns and insights, data calculations, forecasts, and statistical summaries and visual storytelling.

How much does Tableau Desktop cost?

Tableau Desktop starts at $70.

What is Tableau Desktop's best feature?

Reviewers rate Location Analytics / Geographic Visualization highest, with a score of 9.

Who uses Tableau Desktop?

The most common users of Tableau Desktop are from Enterprises and the Information Technology & Services industry.