Item: Tableau Cloud
Rating: 10
Author: Marquis C. Brantley

Use Cases and Deployment Scope

My organization uses Tableau Online to track employee performance statistics, trends, competitions, etc. It is used across the whole organization. It addresses the problem of having accurate data to coach our employees. We use this platform on a daily basis. It is a necessary part of being a manager with our company, but we have also given access to our field employees as well. This way they can track their own performance daily.

Pros and Cons

Tableau Online has a really good search system to help users find data.
Tableau Online has a system to send regular reports of workbooks that users choose to subscribe to.
Tableau Online has a very user friendly app that can be used by anyone with no formal training.
Tableau Online refreshes on an hourly and daily basis to make sure its users always has up to date data.

Tableau Online could be better when pulling up data on a phone. Some data is cut off and is not able to be expanded for mobile viewing.
Tableau Online mobile requires a manual refresh each time you log on. It does not default to the latest data.
Sometimes I am not allowed to log on unless I clear the cache or cookies. I rarely have this issue with any other sites.

Return on Investment

Tableau has had such a great impact on our business. Our business depends on having accurate data available each day.
We have very high performance expectations & goals, and we're able to track the success of these by using Tableau.
Our field employees having daily access to their performance metrics each day helps them stay on top of record keeping for the things they care about most. It really keeps them motivated.

Alternatives Considered

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Microsoft Dynamics is the only other product I have interacted with that is similar to Tableau Online. I receive reports from Microsoft Dynamics on a weekly basis. I receive really valuable statistics that help me realize how I am interacting through email. Dynamics send me easy-to-read reports, and the AI used is pretty cool. But I can't really say it compares to Tableau Online, because I use Tableau for so many other reasons.

Key Insights

Do you think Tableau Cloud delivers good value for the price?

Yes

Are you happy with Tableau Cloud's feature set?

Yes

Did Tableau Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tableau Cloud go as expected?

Yes

Would you buy Tableau Cloud again?

Yes

Other Software Used

Salesforce CMS, Microsoft 365 (formerly Office 365), Microsoft Powerpoint Online

Usability

On a scale of 1-10, I'd rate Tableau Online's overall usability as a 10. I've learned how to use this program, and I've trained others on how to use this program and platform. There has never been something that we could not figure out. It's so simple to use, I've shown someone who is not even familiar with the program or our data learn how to navigate the platform.

Support Rating

On a scale of 1-10, I would rate it as a 10. I have run into issues while using the mobile app as well as the online version. I have always been able to get receive assistance and get my issues taken care of. Each time the issues have been resolved in a very timely manner as well.

Likelihood to Recommend

I would definitely recommend Tableau Online if asked by a colleague. It has so many great features. Of course it is not a perfect system, but no system is perfect, right? But if you need a database to house your data, this is one of, if not the best, I have ever used. The mobile version is great when using a larger mobile device, but it is not as convenient when on a smaller device like an iPhone.

Tableau Online is a manager's DREAM!!!!!

Overall Satisfaction with Tableau Online