Terrible company with horrible customer service
June 26, 2020

Terrible company with horrible customer service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Taboola

I rarely leave reviews, but using Taboola has been a horrible experience for me. I initially signed up for their trial, and suddenly I wasn't able to log in. I created a campaign with a daily budget of 100USD, but since I wasn't able to log in, I couldn't check up on the campaign, or pause it. I reached out to the customer support several times, who of course waited 10 days with replying to my email. They told me to log in and pause it myself, but since this wasn't possible, I emailed them again and asked them to pause it for me. After countless days of back-and-forth emailing with their support team, I was able to log in and see that I had been spending hundreds of USD on a campaign with only a few clicks.

I will not recommend using Taboola to anyone.
  • We have lost thousands of USD on fewer than 60 clicks.
The worst customer service I have experienced in 11 years.

Do you think Taboola delivers good value for the price?

No

Are you happy with Taboola's feature set?

No

Did Taboola live up to sales and marketing promises?

No

Did implementation of Taboola go as expected?

No

Would you buy Taboola again?

No

I cannot imagine any scenario where Taboola is well suited.

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