TapClicks truth.
July 19, 2016

TapClicks truth.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • TapAnalytics

Overall Satisfaction with TapClicks

We use TapClicks for our internal reports, as well as reports we send to clients. The ability to have our clients log in so they can review their metrics in real time has proved to be a very useful tool. We use it across our entire organization and I would say the problem that it best addresses is its ability to be a single point of entry for all our data.

Pros

  • Their customers support is superb, any question you have is quickly answered.
  • They're open to new ideas and feedback from my use of their product. I've even seen them implement an idea I had which was really cool.
  • It's user friendly and fairly easy to use and navigate through. The ability to control what information is used and not used gives us the ability to show our clients exactly what they want.

Cons

  • I'd say they could work at implementing their product with more vendors. They have a ton available, I wouldn't say this is a fault or negative point, but the more people they work with and plug into the better.
TapClicks is well suited if you work with multiple vendors and need to pull all your data into one concise dashboard and report. It would be less suited if your vendors are not currently able to plug into TapClicks. The problem this solved for us was that it took a bunch of reports that we were sending clients, and consolidated them down to one report.

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