Maybe one of the worst experiences I've had with an online software company
August 26, 2020

Maybe one of the worst experiences I've had with an online software company

David Rodriguez Coronado | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tapfiliate

The idea was to use it for the marketing department, to manage the affiliate network and make it possible that our merchants can create programs alongside our platform, without the need to install pixels, etc., all inside our own network.
  • Regarding design, I think they do very well.
  • Trial policy, they force you to put your credit card in order to check their features.
  • Customer support, they don't explain deeply their features, they force you to check their demo.
  • Notifications, as they don't notify you before they charge you.
  • In our case it was negative as it didn't meet our needs.
Well, Tapfiliate is behind the other options, as they have the network features and Tapfiliate doesn't.
We needed their help previously to take the decision to buy or not, but they didn't explain deeply the features and if they meet our needs or not. Instead of this, they forced us to create the account, and put our credit card in order to check the Demo. So their help was really nonexistent.

Do you think Tapfiliate delivers good value for the price?

No

Are you happy with Tapfiliate's feature set?

No

Did Tapfiliate live up to sales and marketing promises?

No

Did implementation of Tapfiliate go as expected?

No

Would you buy Tapfiliate again?

No

For sure, you can't use Tapfiliate as an affiliate network, they don't have such a feature.