Tenfold is a great tool for Call Centers
April 17, 2018

Tenfold is a great tool for Call Centers

Travis Lovette | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LivePerson CTI Platform (Tenfold)

Tenfold is only used for our Sales team which is about 150 people including Account Managers, Sales Reps, and Managers. We use it to sync with our CRM tool (Salesforce) for ease of use finding accounts, and also call stats.

Pros

  • Call Stats
  • Team Groupings
  • Support Staff

Cons

  • Crashes intermittently
  • Return on Investment
  • Shows numerous phone stats
  • We have not used another service similar to this
Well suited for account verification and call/phone statistics by a team.

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