Highly recommend Text Request
July 02, 2024

Highly recommend Text Request

JoAnn Berg-Lynn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text Request

I love using Text Request. It uses the same phone number as my business. Many people find texting easier than talking on the phone, and this allows me to text with my customers. I love the features like templetes! I can pre-write basic messages and be able to quickly respond to customers when they send a message or put in a request for more information. Another great feature is scheduling, this allows me to text at 4 am but schedule it to be sent at a more appropriate time. I can also set up reminder texts about appointments when they are booked, so I do not have to remember to call or text reminders.

Pros

  • Customer service
  • features

Cons

  • smaller packages with more included features
  • I started using this when I opened, so I have nothing to compare it to.
I have not had any issues using the features.
The frachise that I own has a partnership with us so I have not looked at other companies.

Do you think Text Request delivers good value for the price?

Not sure

Are you happy with Text Request's feature set?

Yes

Did Text Request live up to sales and marketing promises?

Yes

Did implementation of Text Request go as expected?

Yes

Would you buy Text Request again?

Yes

I am a small growing business, the smallest package is 1000 and I only use about 1/2 of those minutes a month.

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