Thousand Eyes-Good and powerful network monitoring tool
March 08, 2022

Thousand Eyes-Good and powerful network monitoring tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ThousandEyes

A thousand eyes is a great product. And we came across this when we were looking to have a deeper insight into VoIP call issues. We tested both the enterprise agent and the endpoint agent. The enterprise agent is installed on a switch and the endpoint agent is installed on a user end device. Here are some of the pros and cons of the product, The Pros: 1. Provides real-time network monitoring for DHCP, DNS, HTTP (Weblink monitoring, Network path visualization. 2. Network performance tests can be set up for remote VPN users to monitor issues like latency, jitter. 3. Easy user interface 4. Alerts can be set up with thresholds 5. Support is very responsive Cons: 1. Running tests frequently (every 5-10 min) for a large number of sites can put a load so the test results will take time to load. 2. The endpoint agent does not offer a deep dive and can be improved to include more tests that can be set up to monitor network performance. 4. It is an expensive product.
  • Network performance monitoring is really good with the information provided
  • Good customer support
  • Easy to use interface
  • Documentation is detailed and easy to understand
  • End point agent can be improved to include more tests
  • Integration options can be expanded to include more apps/ programs
  • Better pricing options
  • Network performance monitoring
  • Documentation
  • Customer support
  • Needs improvement with features
  • Pricing model can be improved
A thousand eyes offer more insight into the internet compared to other products. It has really good network performance monitoring and network mapping capabilities. Alerting and reports are much better and the dashboard visual is great. Customer service is very very responsive.

Do you think Cisco ThousandEyes delivers good value for the price?


Are you happy with Cisco ThousandEyes's feature set?


Did Cisco ThousandEyes live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco ThousandEyes go as expected?


Would you buy Cisco ThousandEyes again?


PRTG Network Monitor, NetBrain, SolarWinds Network Performance Monitor (npm)
A thousand eyes can be used in network environments to troubleshoot latency, jitter issues. It can mostly monitor network performance and not applications. Internet insights are helpful to monitor events. Can also be used to monitor VoIP issues. It is a good collaborative tool for service providers and is well suited in monitoring networks with multiple service providers.

Cisco ThousandEyes Feature Ratings