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TIBCO Jaspersoft: "JasperReports application support review"
https://www.trustradius.com/business-intelligence-biTIBCO JaspersoftUnspecified7.5236101
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Updated May 21, 2018

TIBCO Jaspersoft: "JasperReports application support review"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Jaspersoft

  • We embed TIBCO Jaspersoft into our internally used application(s)
We use JasperReport to generate reports for our customers without any manual intervention from us. Customers can also schedule their reports on JasperReport and thus also saving their time
  • Command line support (import / export) thus easier to automate via scripting
  • Provides REST API service thus allowing our front-end application to communicate with it
  • Based on Java so it can be run on Linux servers
  • Missing health check page that provides overall health ( front-end and back-end) of Japser reports instance
  • Some functionalities such as create user or organization are missing in command line interface so automation script has to rely on REST API to automate new installation
  • Lacks good logging and documentation ( such as enabling history of job execution in log file)
Reports that used to take a day to generate manually now takes a minute or less

Less manual work and less time to develop reports, happy customers
  • Jaspersoft Premium Support (No annual case limit)
  • Jaspersoft Community
Very important as we were able to integrate it to our existing in-house developed application and also automate some of its manual tasks via platform specific scripting. Because it is based on Java, we could run it on our UNIX servers
* Enterprise edition supports separate report for different customers
* Granular or flexible role based user management
Reporting capabilities, API support, supports various containers (Tomcat, JBoss) and operating systems (Linux, Windows)
Well suited for using in an orgazination that wants to integrate their front-end application to a backend reporting service. It lacks an interface for performance related statistics (reports are taking long time etc.).

TIBCO Jaspersoft Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
7
Report Formatting Templates
7
Drill-down analysis
Not Rated
Formatting capabilities
7
Report sharing and collaboration
Not Rated
Publish to Web
8
Publish to PDF
8
Report Versioning
Not Rated
Report Delivery Scheduling
8
Delivery to Remote Servers
8
Multi-User Support (named login)
7
Role-Based Security Model
7
Multiple Access Permission Levels (Create, Read, Delete)
7
Single Sign-On (SSO)
Not Rated
REST API
8
Themeable User Interface (UI)
6
Customizable Platform (Open Source)
8

Additional Questions

Support

8
Always received help whenever needed and support team is helpful

TIBCO Jaspersoft Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Implementation Details / Implementation Partner

  • Implemented in-house