Spotfire is incredibly useful!
March 02, 2020

Spotfire is incredibly useful!

Drew McMinn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Spotfire Platform

Overall Satisfaction with Spotfire

The Spotfire product is being used by a specific department to provide clients with insights into the data that we collect for them. The collected data is customer feedback about their service, we then provide interactive reports via Spotfire to allow our clients to slice and dice the data and compare themselves to competitors.

Pros

  • User experience
  • Simplicity
  • Feature abundance

Cons

  • Automated report refreshing
  • More intuitive cluster performance information
  • Further administrative/API capabilities
  • Client retention improved.
  • Efficiencies in analyzing data.
  • Effectiveness in decision making.
They are similar but don't offer some of the specific client login portal capabilities. We needed a centralized platform that allows customization and sign-ins from multiple clients. Additionally, they did not quite have the diverse data source support capabilities that we get from the Spotfire product, which greatly benefits us and allows flexibility in the future.
Given the cons, I cannot quite give it a top rating. We've had issues with the cluster that have shown instabilities and no resolution or concrete solutions from Spotfire. Otherwise, it's a great product that our company and our clients enjoy using on a regular basis. It has come a long way since we started using it.

Spotfire Training

  • Online training
  • no training
Early on we did some online training. Since then it has been hands-on experience and trial/error. The documentation can be cumbersome but allows us to figure things out.

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