Action-packed TripActions Review
May 03, 2021

Action-packed TripActions Review

Stefan Gefter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TripActions

TripActions is used to research and purchase flights and hotel rooms for our business (and sometimes personal) travel. The platform is used primarily by the company's domestic, international, and government sales departments, as well as company management. The business problems TripActions addresses are the need to canvas multiple travel and hotel sites, as well as needing a dedicated travel coordinator to manage all travel needs for company employees.
  • Competitive hotel rates
  • Competitive airline rates
  • Consideration of personal travel
  • Merging personal and business travel under a single "trip"
  • Service fee for personal travel seems ill advised when the platform benefits from business travel
  • There was at least one occasion when quoted rate could not be booked as it was no longer available.
  • Positive: Company budget limits are clearly delineated
  • Negative: Service fees for personal travel
TripActions is the first platform of its kind used by the company. Our director of Domestic Sales selected TripActions after evaluating other platforms (the names of which I do not know). His objective was to streamline travel planning, so that individual users are able to handle their own travel needs within company budgets, rather than relying on a travel coordinator position to handle planning for multiple employees (which had been the approach prior to TripActions).

Do you think Navan delivers good value for the price?


Are you happy with Navan's feature set?


Did Navan live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Navan go as expected?

I wasn't involved with the implementation phase

Would you buy Navan again?


A specific scenario where TripActions was well suited was when I needed to book a hotel stay in Cologne, Germany for multiple colleagues. The fact that they were registered users made coordinating their stays a seamless process. I have not had an occasion where TripActions was inappropriate to use.