TripIt making travel more comfortable on your mind
November 13, 2019

TripIt making travel more comfortable on your mind

Quentin Goin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TripIt

TripIt is being used by anyone who travels within our organization. Basically anyone who travels uses TripIt. The business problem we've had is twofold: 1. Individuals have delays getting their rental car or solving other travel issues. 2. Others in the organization don't know where their co-workers are traveling and when. TripIt is the central tool for travel communication which allows others in the organization to help when there are travel issues.
  • Easily keeping personal itinerary in one location to know your schedule.
  • Knowing co-worker schedules while they travel.
  • Having all confirmation numbers in one place.
  • Easy way for someone back in the office to help solve travel hiccups knowing my meeting schedules and other commitments.
  • The automatic import of scheduled hotel can occasionally miss a confirmation number depending on the source (small hotel or bed-and-breakfast example).
  • User interface hasn't been updated in years.
  • Comfort of mind is a huge personal positive impact.
  • When a work-related emergency occurred, the co-workers could know if someone would be able to answer a phone call or were in the middle of a flight.
  • No negative impact unless a co-worker didn't use it when traveling - disrupted the team more than we expected.
I have not used or evaluated any other tool. Once I forwarded my first email and had it automatically show up in my itinerary, I was sold. There might be some other alternatives worth investigating which I have not used.
I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.

Do you think TripIt delivers good value for the price?

Yes

Are you happy with TripIt's feature set?

Yes

Did TripIt live up to sales and marketing promises?

Yes

Did implementation of TripIt go as expected?

Yes

Would you buy TripIt again?

Yes

If you travel, TripIt is needed. Unless you like to print out all of your flights, car rentals and hotel reservations and put them in your briefcase. So for anyone who travels, being able to forward a confirmation of your reservation and have TripIt take care of the rest...is absolutely brilliant. It is like having a travel assistant help get your ready for your trip. You could be at your kid's soccer game and wonder when your flight is later that afternoon and you KNOW that TripIt has the flight information in your phone app. For those of us who don't like traveling by the seat of our pants, this tool is a huge relief. All easily readable from my phone or laptop for my entire trip. And done so easily with just a few keystrokes to forward a confirmation email.

IF I want to add my meetings, that is my choice. I may enter 1 or 2 meetings that I needed to know the time they started, otherwise I wouldn't enter those since entering meetings was a manual process.