A great value when considering price vs. features
May 19, 2022

A great value when considering price vs. features

Matt Bollinger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Ratings & Reviews
  • Community Q&A

Overall Satisfaction with Pixlee TurnTo

We use TurnTo to manage Product Reviews and Q&A for several thousand products on our website. This includes email review solicitations from customers and content moderation. Star ratings are displayed on category pages and search results, and review/Q&A details are displayed on product pages.
  • Easy integration with existing website design/theme so that the reviews appear to be native on the pages.
  • Provides all the review functionality that you'd expect from TurnTo's competitors.
  • Great customer support with quick responses to questions.
  • The user interfaces for the back-end moderation screens are antiquated and feel like they haven't been updated since the early 2000's.
  • Searching for specific content in the review moderation screens is difficult/awkward.
  • It would be great if the ability for users to include photos was included in the base package.
  • Integration with our eCommerce system to trigger post-purchase review solicitation emails from our customers.
  • Easy integration with our custom built website, so that TurnTo's generated content blends seamlessly with our native content.
  • Having so much user generated content has increased our SEO page rankings on many product pages.
  • The Q&A section has reduced the number of interactions required for our customer service team.
  • Having product review data helps us improve our product offerings and improve our marketing content strategies.

Do you think Emplifi Social Commerce Cloud delivers good value for the price?


Are you happy with Emplifi Social Commerce Cloud's feature set?


Did Emplifi Social Commerce Cloud live up to sales and marketing promises?


Did implementation of Emplifi Social Commerce Cloud go as expected?


Would you buy Emplifi Social Commerce Cloud again?


If you are looking for a basic, "set it and forget it" solution for product reviews at a reasonable price, it's hard to go wrong with TurnTo. Our company has been using TurnTo for nearly 10 years now and I don't recall ever having technical issues or downtime. I just wish the backend moderation screens were a bit more user-friendly.