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The best underrated and not advertised Wifi around
September 26, 2019

The best underrated and not advertised Wifi around

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ubiquiti Networks UniFi

We are using the Unifi Software to control 18 access points and 8 network switches across our business. I am able to manage so much from the software and also remotely control things through their app. I have been recently replacing my APs with the AP AC Pro model because of the enhancements that come with AC. We moved away from independent APs a long time ago and have been able to setup Unifi easily and manage an ever-growing network across all departments. Soon we will be setting up some APs outside to help with our new phone system that will need Wi-Fi for between buildings.
  • Free software for management of devices, no fee ever.
  • Free tech support and live chat that actually is useful and it's built right into the console.
  • Free app for smartphones to manage multiple sites and they keep making it better and better.
  • Firmware updates and software updates actually fix things and some things you didn't realize were a problem they just make it better.
  • Would like phone support, email and chat are free and I don't think they offer phone support.
  • Visualization of wifi "reach" is unreliable and not accurate.
  • I am able to get more done and we are more efficient with Unifi, having to get into separate APs and change things is a thing of the past.
  • I can find lost devices by which AP the device was last seen by or what it is close to currently, saving our people time.
  • The cost is so low that it is ridiculous to not upgrade when new tech comes out.
They are massively different but mainly on cost. The APs I was considering with Aruba was about $5K apiece and the APs from Ubiquity Unifi is $100 and I know they would do things differently or so I am told, but I just cannot say that I am suffering and would benefit from the $5K price tag and support and software charges to maintain what I spent a ton of money to get. I just cannot spend that type of money on something when I may only see marginal benefits.
I would like phone support but honestly, have never really needed it so I would say that I am happy with what I have used and things just don't really break with this stuff. The software is solid, it auto backups and then I back up my server so I am covered. If something does break with hardware I just buy a new $100 AP hook it up and 5 minutes later I am rocking and rolling.

Do you think Ubiquiti Networks UniFi delivers good value for the price?

Yes

Are you happy with Ubiquiti Networks UniFi's feature set?

Yes

Did Ubiquiti Networks UniFi live up to sales and marketing promises?

Yes

Did implementation of Ubiquiti Networks UniFi go as expected?

Yes

Would you buy Ubiquiti Networks UniFi again?

Yes

I would say small to medium business, if you have specific needs for more enterprise tech then go elsewhere, but I would say they are slowly getting to be Enterprise quality. We have 5 Buildings and 18 APs and I can manage them easily. I could see how having hundreds may begin to become a burden with the provided software, but I am going to always use Unifi until I cannot anymore.