Upwork - Easy Freelancer Software
Updated September 13, 2021

Upwork - Easy Freelancer Software

Alan Bloxham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Upwork

Our organization's business model is based on a hourly service to our clients instead of a flat rate. Upwork has been a great tool in helping our business grow in client volume, since the large client base is built on trust by taking screenshots every 10 minutes. This proves to the client that we are working on them, and not goofing off.

Pros

  • Periodic screenshots - Upwork takes screenshots every 10 minutes which the client can view and feel confident in progress that is being made.
  • Upwork messaging - The desktop app, browser app, and mobile app all feature a messaging feature that lets you stay in contact with the client at all times.

Cons

  • Time Zone sync - Clients are across multiple time zones and it gets confusing adding manual time if you forget to track time.
  • Upwork takes a cut from revenue, but it's not devastating. After maintaining a large contract for a long time, that percentage they take is lessened.
  • This percentage they take, however, makes us not want to add clients we find outside of Upwork to that platform.
  • Harvest
Upwork is better in integrated messaging and keeping the client up-to-date with screenshots. However, the percentage that Upwork keeps from revenue is a big negative against Harvest, since you can just use email to communicate.
I don't get involved with support cases, but from what I've overheard it is good.

Do you think Upwork delivers good value for the price?

Yes

Are you happy with Upwork's feature set?

Yes

Did Upwork live up to sales and marketing promises?

Yes

Did implementation of Upwork go as expected?

Yes

Would you buy Upwork again?

Yes

Upwork is great for freelancers who work in the design industry since the screenshots help the clients see a step progress of whatever you are designing.
Upwork is great, in general, for freelancers who work on a digital platform, since the screenshots help with that.
Upwork might not work well with physical freelancers who don't work on a computer. However, if you set up a webcam in your workspace, Upwork could take screenshots of the live feed.

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