Digital Adoption Platforms

Best Digital Adoption Platforms include:

WalkMe.

Digital Adoption Platforms Overview

What is a Digital Adoption Platform?

Digital Adoption Platforms users may create feature tours, tooltips, overlaid instructions, interactive guides, or in-line documentation for their software products. Walkthroughs created with Digital Adoption Software differ from product demos or training courses in that they provide help or simulation while the user is actually using the product, rather than in a sandbox.


The two major use cases for these tools are employee training (internal) and customer success (external). In both cases, a digital adoption platform assists with onboarding new users of an application. They can also be used to introduce new features or product changes. Successful digital adoption drives user success and decreases support requests. Digital Adoption Software can also be introduced into a free trial as a marketing strategy for increasing conversion to purchase from trial.


Digital adoption platforms are related to customer success software, customer experience management, help desk platforms (which may offer in-app help via chat, a product wizard, or self-service articles) and live chat/in-app messaging tools. Alternate names for Digital Adoption are Guided Help Software, Product Tour Software, Walkthrough Software, Product Engagement Tools. or even Onboarding Software-- but this should not be confused with onboarding software for HR. That is usually a part of talent management suites, and handle paperwork and administrative workflows related to hiring new employees.

Features of Digital Adoption Software (aka Walkthrough Software):

Digital adoption software provides the following features:

  • Create guidance layer without altering underlying application

  • Create walkthrough, in-app messages, or other guidance

  • No code editing tool to manage and deploy walkthrough elements

  • Guidance personalized, triggered by user behavior

  • Guidance to live support (or sales from within free trial)

  • Tour customization (e.g. color, theme, template)

  • Tour completion metrics, scoring

  • Net Promoter and Customer Effort surveys

  • Granular application usage data collection (e.g. user clicks)

  • Machine learning analytics to locate user inefficiency, describe workflow

  • Cross-user app usage analytics, problem spot identification

Pricing Information

Free trials and free versions of Digital Adoption Software are available. To support larger user bases or more complex apps, Digital Adoption Platforms are generally available on a monthly or annual subscription basis. While prefab subscriptions with listed features and published pricing are available, many vendors offer wholly custom plans. This is to address the potential variability and complexity of the applications to which they’ll be deployed. Pricing generally scales with number of application users who will be receiving guidance and completing walkthroughs. Add-ons include additional live support, localization or multilingual support, API and integration, and role-based user access.

Digital Adoption Products

(1-17 of 17) Sorted by Most Reviews

WalkMe
20 ratings
11 reviews
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within an…
Gainsight PX
10 ratings
7 reviews
Aptrinsic offers their customer engagement platform to software companies wanting to simultaneously build engagement with their applications and track customer engagement within their application, for segmenting or for finding elements in the application that work or that do not; of use for product …
UserIQ
5 ratings
4 reviews
UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboardingincrease feature usageaccelerate time-to-valueultimately drive more r…
Appcues
7 ratings
2 reviews
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appc…
Userlane
1 ratings
1 reviews
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.Userlane includes interactive step-by-step guides, wh…
Whatfix
3 ratings
1 reviews
Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their web platform. The vendor says their technology can be integrated with ease across all user touch-points inside any web platform. The vendor is focused on helping businesses with:Simplifying Use…
TourMyApp
TourMyApp allows users to create in-application tutorials to guide the users of their web application. It includes guided tours for onboarding new users, the ability to highlight certain features in the app, show a demo, or substitute for documentation. It also provides usage metrics on how users in…
Support.com Guided Path
Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.
UserGuiding
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to create more person…
ADOPT by AppLearn
ADOPT is a Digital Adoption Platform (DAP) built for the enterprise, from AppLearn in Manchester. Using its suite of in-application and out-of-application on modules, ADOPT supports all major enterprise software's, providing users with bespoke, on-demand training and support at all stages of the sof…
Knowmore K-Now
Knowmore is a creator of software to take ownership of digital transformation in business. Knowmore products facilitate and accelerate user adoption and add context-sensitive user guidance to business applications. K-Now provides users with concise, relevant information, at exactly the moment it is …
Lemon Learning
Lemon Learning is a Digital Adoption Platform (DAP) designed to enable users worldwide master their everyday tools. Digital tools are made simpler and more streamlined thanks to interactive in-app walkthroughs available at the time of need. Lemon Learning is like GPS navigation for any web-based sof…
Apty.io
Apty is an on-screen guidance platform designed to help enterprises improve employee productivity, lower training cost, and increase software ROI. Apty also helps SaaS companies improve product adoption and drive more revenue. IT operation managers, Application Owners, VP HR/Sales, and CIOs may use …
Horizn
The Horizn platform helps financial institutions equip employees and customers directly with the knowledge needed to increase digital confidence and dramatically increase digital adoption across bank channels.The vendor states that while using Horizn, banks increase mobile adoption by 25% and reduce…
Spekit
Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, The vendor states …
Newired
Newired is a digital adoption solution designed to allow companies and organizations to create seamless, smooth, and positive experiences for users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, a…
Simpo
Simpo is designed to make software simple. It sits on top of an application and lets developers create and deliver information to users without leaving the app. Simpo ensures help documentation, announcements, and walkthroughs get across to users without relying on them to read emails with importan…