Digital Adoption Platforms
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Digital Adoption Platforms TrustMap
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WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks…
Aptrinsic offers their customer engagement platform to software companies wanting to simultaneously build engagement with their applications and track customer engagement within their application, for segmenting or for finding elements in the application that work or that do not;…
UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboardingincrease feature usageaccelerate time-to-valueultimately…
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The…
ClickLearn automates the process of creating training material and documentation of popular business systems such as Microsoft D365, SAP, and Oracle. With ClickLearn, users click through processes and ClickLearn records actions. When these are recorded, ClickLearn automatically delivers…
Lemon Learning is a Digital Adoption Platform (DAP) designed to enable users worldwide master their everyday tools. Digital tools are made simpler and more streamlined thanks to interactive in-app walkthroughs available at the time of need. Lemon Learning is like GPS navigation for…
Bytes Route is a codeless tool that enables non-tech people to provide in-app guides and tooltips for a smooth onboarding experience.It is designed to be straightforward so that it doesn’t require a developer or a consultant to use. It aims to enable the user to publish a first product…
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to…
Tomorrow.io CBAM is a high-resolution weather forecasting model that can be customized in any region globally to desired resolution, coverage, and parameters. By fusing millions of virtual sensor observations, Tomorrow.io CBAM can finely tuned to the nuanced climates of specific…
Warpdrive aims to turn teams' processes into instant, shareable desktop automations. It can be used to onboard new employees, and standardize processes. Warpdrive gives teams a new way to capture and share process knowledge through automations. The vendor describes its key differentiators:…
Ziplyne is a Digital Adoption Platform for end to end user experience. It is presented as a Guide on the Side to Map out digital business processes and create, deploy and analyze in-app guides. The user can create step-by-step guides for customers but it is not always that easy…
Infor User Adoption Platform (UAP) facilitates user adoption by providing “moments of understanding” throughout the software lifecycle. During the implementation phase, Infor UAP provides content authoring and management functionality, allowing authors to create custom learning content…
What are Digital Adoption Platforms?
Digital adoption platforms are software or applications that provide guidance tools and provide contextual information about software, websites, applications, or other products to users. These products can provide many options to help facilitate familiarity with applications, including step-by-step navigation overlays, in-app messaging, and on-demand guidance. Digital adoption platforms can also collect, sort, and share user behavior data, learning materials, sales figures, and other resources among users.
Digital adoption platforms are useful tools in digital transformation efforts because they make it easy for users of all technical skill levels to learn the basics of using new products. Technology can be complex and intimidating, especially for inexperienced users or to employees who are adjusting to remote work. Digital adoption platforms streamline the training process by providing instructions or guidance directly over the product being used.
These platforms are especially helpful for companies with customer-facing products, as they make software and websites easy to use and thus increase retention. Digital adoption platforms also automate onboarding, training, and metric tracking, increasing user productivity by allowing them to focus on other tasks.
Digital adoption platforms can be helpful alongside . Because of their more robust end-user analysis tools, Product Intelligence Software can provide greater insight on customer or employee behavior. This can be used to inform stronger use of digital adoption platforms to improve user experience with more personalized content.
Digital Adoption Platforms Features
The most common digital adoption platform features are:
- In-app content creation
- In-app training and continuous development support
- Automated messaging and alert features
- Customizable in-app tooltips and walkthroughs
- Customizable user UI
- Customizable context programming
- Automated and self-service support
- Customizable knowledge centers
- User segmentation
- User training analytics and progress metrics
- User behavior analytics
- User feedback tools
- Third party integrations
- Adoption support team
- On-premise, cloud, and web-based deployment
Digital Adoption Platforms Comparison
When choosing the right digital adoption platforms, consider the following:
User skill level. While the main purpose of digital Adoption Platforms is to simplify the use of various software or apps for any user, it is still important to consider how much you need to tailor your digital adoption process to the needs of your end-users. Digital adoption platforms offer segmentation tools to allow you to create personalized content packages for specific classes of users. is geared toward enterprise-level users with complex systems, so it will facilitate guidance content for multiple skill levels. On the other hand, is designed to assist customers with their website or app navigation experience.
Third-party support. While digital adoption platforms offer their own overlay to function independently of other digital assets, their third-party support can help you determine which product would be best for you. Businesses who incorporate Salesforce into their workflow will find native integration with . On the other hand, has no support for mobile apps and devices, so its use might be limited for some businesses.
Analytic tools. The kind of data you want to collect from your Digital Adoption Platform will most certainly play a role in which platform you choose. For example, some vendors allow extensive user feedback options, including tools to capture qualitative data. On the other hand, does not offer employee analytics, and as such may not be useful for businesses who intend to use digital adoption platforms as a data gathering tool.
Localization support. Depending on the needs of your employees, you’ll want to ensure that your platform can support multiple languages. This will ease onboarding processes and enhance user experience. Some vendors offer localization features for their tools, making them a versatile option for globalized end-user bases.