A Great Product for Customers That Are Ready to Listen.
July 22, 2014
A Great Product for Customers That Are Ready to Listen.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with UserVoice
UserVoice is being used by 3 new products at Angie's List as a support tool and feedback collection tool. It helps us efficiently escalate internal and external customer issues and ideas to the appropriate individuals.
- Feedback collection- UserVoice is great as a feedback collection tool. It solves the signal vs. noise problem by having users consolidate their feedback by suggesting they up-vote other's ideas rather than submitting a duplicate. This allows a product manager to figure out which ideas are the most commonly requested, without additional work.
- User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas. Anyone who has submitted or upvoted an idea can receive emails when a product manager comments on an idea or changes it's status. It's tremendously rewarding for a consumer to see their idea voted up and then adopted by an organization.
- Some of the functionality is a bit limited for enterprise organizations. For example, you can only have 1 system-wide knowledge base.
- Increased employee efficiency, mostly due to their automated ticket routing rules and integrations directly into project management software.
- Get Satisfaction,Salesforce.com,BMC FootPrints
I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.