A Great Product for Customers That Are Ready to Listen.
July 22, 2014

A Great Product for Customers That Are Ready to Listen.

Oren Shatken | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with UserVoice

UserVoice is being used by 3 new products at Angie's List as a support tool and feedback collection tool. It helps us efficiently escalate internal and external customer issues and ideas to the appropriate individuals.
  • Feedback collection- UserVoice is great as a feedback collection tool. It solves the signal vs. noise problem by having users consolidate their feedback by suggesting they up-vote other's ideas rather than submitting a duplicate. This allows a product manager to figure out which ideas are the most commonly requested, without additional work.
  • User engagement- UserVoice gives product managers a means to communicate with their most engaged users who submit ideas. Anyone who has submitted or upvoted an idea can receive emails when a product manager comments on an idea or changes it's status. It's tremendously rewarding for a consumer to see their idea voted up and then adopted by an organization.
  • Some of the functionality is a bit limited for enterprise organizations. For example, you can only have 1 system-wide knowledge base.
  • Increased employee efficiency, mostly due to their automated ticket routing rules and integrations directly into project management software.
  • Get Satisfaction,Salesforce.com,BMC FootPrints
I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.
It's a very high quality product. The system is well designed and easy to use.
UserVoice is well suited for organizations that are comfortable sharing their product development feedback with their community of users. For companies that are in a highly competitive space, this may present a risk.