Overall Satisfaction with UserVoice
We used UserVoice as a tool to keep track of tickets submitted by our customers or staff. Ted Atwood, the previous owner of Polar Technology, created a refrigerant tracking software system. There is a TrakRef Help button that when the customers or staff need some type of support they submit a ticket which forwards an email to UserVoice. I had access to login and take care of the needs depending on the tickets. I really liked it a lot. Great to have in the office!
- Better customer service
- Decreased wait time to handle issues
We are now using Zendesk which I do not like at all.
I just really liked UserVoice.
In times when customers need confirmation of a ticket, it is very easy to look at all tickets to make sure an issue was handled.