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Varicent Implementation / System Administrator
March 14, 2014

Varicent Implementation / System Administrator

Nicole Rutkowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

8.0.1.72175

Modules Used

  • 3

Overall Satisfaction with Varicent

Varicent is currently being used by our sales force in two divisions. Varicent’s ability to update nightly gives our sales forces the most up to date data at their finger tips. The iPad app provides the sales forces with all the essential information on the go. It reduces their time in the office, allowing them to get out and sell! Bottom line- Varicent is an amazing asset to the end users.
  • Varicent has an iPad application that provides the sales forces with all the essential information on the go.
  • Varicent has the flexibility to customize calculations and reports. It is a tailor made solution that can meet any customer’s needs. I had the pleasure to implement Varicent at to different companies, in two different industries and Varicent could do it all!
  • Varicent’s upgrades are seamless. We upgraded from 7.0 to 8.0 during the implementation and it was completed overnight!
  • Although Varicent’s iPad application is great, many of the awesome graphs that we were sold on are only Java compatible. I wish Varicent could have this corrected in the next release.
  • The search functionality in the admin client is less than desirable. It is very difficult to research issues in the calculations because the scroll function is not user friendly. Varicent should offer a global search function that will find the requested data in the calculations.
  • The web client times out to quickly. There should be a separate setting for admin users where we can stay logged in for more than 20 minutes at a time.
  • Employees are now able to see all their sales and open orders on a daily bases. This is a huge advantage compared to waiting weekly or monthly to see their results.
  • The iPad app allows the sales force to spend more time out in the field selling rather than being at the location researching their territory progress .
  • The administrator spends less time closing the monthly payroll compared to the last system because Variant interfaces with our ERP directly.
Varicent support has great customer services and they have a very fast turn around time for hot fixes. Varicent stays up to date with their new product releases; they take their customers recommendations seriously. It seems like every few years they are rolling out a new release which includes many upgrades. Not mention the upgrade process is seamless.
When we were looking at different solutions Varicent’s end user reports and iPad applications were by far superior to the competition. The custom reports sold us!