Varicent - review
March 22, 2014
Varicent - review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction
Used to calculate agent compensation. Used across organization. To replace 40 year old legacy system.
- Calculations
- Can handle load
- OOB - reporting
- Interface with SSID
- Performance
- Interface with BI
- Positive: were able to replace old system
- Negative: Spent so much time to configure and improve perfomance
Not involved in selection process