A solid product IF you can get through implementation
April 22, 2025

A solid product IF you can get through implementation

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeam Data Cloud for Microsoft 365

My goal was to use it to back up our secondary M365 tenant. It doesn't get a lot of use and has never been backed up, like our primary tenant. Although the secondary tenant receives little traffic I still felt like it should be as protected as the primary so I looked to VDC as the solution.

Pros

  • Comprehensive. Backs up all the M365 tenant data that I want to protect.
  • Contemporary. It has all the features that I expect in a cloud service backup solution.
  • Cost-effective: Has a decent price advantage over competitors without sacrificing value.

Cons

  • Onboarding was terrible to the point of failure. It was presented as being easy but wound up being a miserable experience.
  • The only real impact is from a compliance standpoint. Our company is expected at a regulatory level to be protecting our data and even though the tenant has little traffic there could still be some regulated data in there. We have to be able to tell an auditor that it's being backed up by an enterprise grade solution, and that's what VDC was intended for.
We were already backing up our primary tenant with a different solution, but it was one that I didn't like much. During our annual internal compliance audits the question of backups and DR always comes up and I wanted to make sure that the secondary tenant was protected before we reached a point where we were compelled to take an action. This was a proactive measure.
If you're familiar with Veeam's backup products you'll find the UI easy to understand, but it's structured differently from the on-prem solution. Still if you can get past the onboarding alot of the complications you have to deal with during setup of onprem backup are handled automatically. The defaults are probably fine for most people but they're there to be fine-tuned as necessary.
We haven't had to use it, and it's unlikely due to the low traffic and small number of mailboxes in our secondary tenant. It's not impossible that we'll need it some day but I expect that VDC is more a compliance checkbox so we can say "we took care of it" compared to how we have to protect our primary tenant.
We haven't had to restore anything other than regular test restores. I imagine that this flexibility (similar to the Veeam on prem backup solution) is nice to have when the time comes.
Top two features for me would be the ability to cover all the data we're concerned about across our M365 tenant without needing multiple solutions, and the ease of restores. If we ever needed to restore some (or all) of this tenant although it will probably be a bit slow it will not be a chore compared to other solutions I've used.
Datto has an old-fashioned interface that often makes restores more difficult, particularly it's lack of flexibility in searching and then selecting some or all of the data that is returned by the search. You'll find yourself clicking through multiple pages of returns with no way to display more hits on a single page.
I feel like Veeam struggles a little with support, probably because they're heavily weighted toward Tier 1 and don't want to let customers access higher tiers because then they'll have to spend more money. This is the kind of service that should have excellent support because if something goes wrong with enterprise backup and restore it can be a bad outcome for the customer.

Do you think Veeam Data Cloud for Microsoft 365 delivers good value for the price?

Yes

Are you happy with Veeam Data Cloud for Microsoft 365's feature set?

Yes

Did Veeam Data Cloud for Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Veeam Data Cloud for Microsoft 365 go as expected?

No

Would you buy Veeam Data Cloud for Microsoft 365 again?

No

From my experience the solution scales well for a single tenant but for companies with multiple tenants management could quickly become complicated, especially if multiple I.T. support people all need access to handle restores. But if you're in a single tenant environment even with alot of accounts and mailboxes I think this solution could work well for you.

Veeam Data Cloud for Microsoft 365 Feature Ratings

Data Center Backup
8.7
Management dashboard
8
Retention options
8
Encryption
10
Enterprise Backup
6.0
Operational reporting and analytics
6
Malware protection
6
Ransomware Recovery
6
SaaS Backup
8.0
Multiple Data Restoration Options
8
Data Storage in the Cloud or On-Premises
8

Comments

  • Abigail Fish | TrustRadius Reviewer
    Abigail Fish
    (Vendor Representative) commented 4 months ago
    We are sorry to hear your onboarding experience did not meet your expectations. We are always continuing to improve our solutions and processes. If needed you can always reach out to us on Veeam.com.

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