Ventiv Claims System review
August 20, 2021

Ventiv Claims System review

Tina Morris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ventiv Claims

I think sometimes it's hard for the very experienced IT or tech support employees of Ventiv Claims to understand that claims people may not understand as easily as they do when issues or problems arise with the functionality, etc. of the system.
Ventiv Claims is mainly used by my Claims Dept. to process and pay worker's comp claims. Others within our company utilize the claims information as needed.
  • The claims system, IVOS/Claims Enterprise, is user friendly.
  • The Ventiv Claims technical support team is very knowledgeable and helpful.
  • They are nationwide and affiliated with many other companies, making new project implementations more efficient.
  • Upgrades can be difficult, as at times things you've fixed could now be wrong again.
  • Tech support sometimes hard for them to relate to "claims people" who have little if any Systems experience making some of the conversations difficult when there are problems.
  • We took claims in house from a TPA 13 years ago and chose this claims system. It has allowed us to perform all the functions the TPA did that are necessary for a claims dept. to be successful, but we now have control of every facet of the dept. We can make decisions on various functions, rules, etc. for the way we want to do business and how we see the claim system itself. VS working around all the customers a TPA may work for.
I feel we have the freedom to 'fine tune" the system with many options that each user can change to their liking. I think the learning curve on it is very easy.

The reporter function is basic and provides the necessary reports needed to provide information to our excess carriers, auditors, actuaries, etc. They now have a new Ad Hoc Reporter which we are anxious to access.
I haven't done a lot of online training, but the classes I've done and the Help function are done well and are very thorough.

Do you think Ventiv Claims delivers good value for the price?

Not sure

Are you happy with Ventiv Claims's feature set?


Did Ventiv Claims live up to sales and marketing promises?


Did implementation of Ventiv Claims go as expected?


Would you buy Ventiv Claims again?


I am only familiar with worker's compensation claims, and I believe their system does everything I need, and a lot more functions are there that we don't use yet. I believe it is well suited for small or large companies.