Long-term partnership with Ventiv Claims; grown together.
August 24, 2021
Long-term partnership with Ventiv Claims; grown together.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ventiv Claims
[Ventiv Claims is] used as our Claims Administration system for our self-administered organization, addressing all aspects of our internal claims process domestically. Other Risk Management departments access the information, including Finance and Loss Prevention.
Pros
- Very flexible system, which can be customized to meet customer needs.
- Continually upgrading/innovating their product each year.
Cons
- Need stability in customer support personnel.
- Upgrades/improvements too expensive.
- Better testing of upgrades needed.
- The product has allowed us to continually improve our processes and efficiencies by leveraging new/offered technological advancements. This has resulted in a positive ROI over the long run.
- Because some of the modules offered were deemed too costly, we have not fully utilized all of the product's capabilities.
Do you think Ventiv Claims delivers good value for the price?
Not sure
Are you happy with Ventiv Claims's feature set?
Yes
Did Ventiv Claims live up to sales and marketing promises?
Yes
Did implementation of Ventiv Claims go as expected?
Yes
Would you buy Ventiv Claims again?
Yes
Riskonnect is currently used, along with Ventiv Claims. Riskonnect was thought to be a more user-friendly database and better suited
for conversion to other systems/products/departments. Ventiv Claims has a better overall claims administration system.
for conversion to other systems/products/departments. Ventiv Claims has a better overall claims administration system.
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