Item: Verint Knowledge Management
Rating: 10
Author: Latosha Shope

Overall Satisfaction with Verint Knowledge Management

Use Cases and Deployment Scope

My company uses Verint to create schedules for all our employees. We also use it to monitor, record, and analyze customer calls. We use the speech recognition features to identify and categorize specific calls and queue them to the employees that can assist in very specific situations. We also use a variety of the reports. Learning more every day.

Pros and Cons

Pros

Schedules
Interactions
Reports

Key Insights

Do you think Verint Knowledge Management delivers good value for the price?

Not sure

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

Likelihood to Recommend

Comments

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Adrienn Tordai
(Vendor Representative) commented 3 years ago
Hi Latosha! Thank you for taking the time to review Verint and granting us with 5 stars! It's great to hear that Verint is so helpful in assisting you with your line of work. Have an excellent day!

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Software Version