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Verint Knowledge Management

Verint Knowledge Management

Overview

What is Verint Knowledge Management?

Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.

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Learn from top reviewers

Verint KM rocks!

Rating: 9 out of 10
September 30, 2024
IncentivizedVetted ReviewVerified User
Self service for our customers, and offering up knowledge to our product support associates.
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Verified user
Director
Verint Knowledge Management7 years of experience

Use Knowledge Management and improve your bottomline!

Rating: 9 out of 10
September 30, 2024
IncentivizedVetted ReviewVerified User
We use the KM articles to provide insight on how to be more efficient
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Shawn Klemola
Contributor - Other
Business Systems Analyst Advanced
Blue Cross Blue Shield of Michigan
Verint Knowledge Management12 years of experience
Verified on LinkedIn

Verint Knowledge Management is Number One in my eyes

Rating: 10 out of 10
July 22, 2024
IncentivizedVetted ReviewVerified User
Verint Knowledge Management is used to improve the agents workflow and finding information much quicker and easier. Which in turn creates a great atmosphere for patients. The ...
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Verified user
Analyst
Verint Knowledge Management14 years of experience

You Won't Be Sorry If You Utilize This Program!

Rating: 10 out of 10
March 19, 2024
IncentivizedVetted ReviewVerified User
Using this tool has really helped us evolve into new areas of business. It helps us keep the connection to our Advocates who are looking for specific information. Advocates ar...
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Kassidy Mastney
Employee - Quality Assurance
Quality and WFM specialist
SBD Outdoor
Verint Knowledge Management3 years of experience

Makes Searching Easy!

Rating: 8 out of 10
December 14, 2023
IncentivizedVetted ReviewVerified User
Verint Knowledge Management is used widely throughout the organization as the one source of truth. It is the source of all information that we provide to customers. It include...
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Verified user
Director
Verint Knowledge Management5 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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KM Professional

Contact Sales

Cloud
per year Per Interaction

KM Enterprise

Contact Sales

On Premise

KM Enterprise

Contact Sales

Cloud
per year Per Interaction

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Knowledge Suggestion Bot

YouTube

Meet the Knowledge Author Bot | Specialized AI Bots

YouTube

Knowledge Creation Bot

YouTube
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Product Details

What is Verint Knowledge Management?

Verint Knowledge Management™ is a configurable solution that provides customers and contact center agents with access to information across channels to improve both customer experience and operational productivity.

It’s a single source of truth.

Its patented, AI-infused search technology is designed to find and present users with accurate, relevant answers, eliminating time-consuming research.

With an array of search, content management, reporting and integration features, Verint Knowledge Management is configurable to meet the demands of growing organizations and blend into the most complex business environments, including contact centers, self-service portals, and other customer support platforms.

The vendor states Verint Knowledge Management results, in contact centers:
• 50% reduction in agent training time
• 75% reduction in time for agents to find the right answers
• 28% increase in workforce productivity

Verint Knowledge Management Screenshots

Screenshot of Knowledge Management Professional: Segments content and searches by when the user selects a region.Screenshot of Knowledge Management Professional: Provides quick feedback for each article.Screenshot of Knowledge Management Professional: The editor can review feedback and open the article for editing.Screenshot of Knowledge Management Professional: Decision-tree creation is a visual exercise.Screenshot of Knowledge Management Professional: The dashboard is designed to help agents navigate quickly.Screenshot of Knowledge Management Professional: Editing and previewing an article.Screenshot of Knowledge Management Professional: Article approval process.Screenshot of Knowledge Management Professional: Dashboard.Screenshot of Knowledge Management Professional: Built-in responsive design.Screenshot of Knowledge Management Professional: Cognitive intelligent search.

Verint Knowledge Management Videos

5 proven ways knowledge management improves CX. Knowledge management (KM) offers a single source of truth to deliver answers to questions. By helping connect people to information, KM offers benefits to help improve customer experience.
Webinar: Guest speaker, Kate Leggett, Vice President and Principal Analyst at Forrester Research. Awebinar where she discusses the changing trends in the industry and how emerging knowledge management capabilities can help organizations meet their customer service objectives.
Webinar: Guest speakers from Verint customer, Equiniti, join for a one-hour webinar. On this event, these Knowledge Management (KM) experts will describe the crucial role that Knowledge Management tools play across its business and how KM is fundamental to its wider customer and digital transformation initiatives.
¿Pueden sus clientes y empleados encontrar la información con rapidez? Aprenda 5 formas comprobadas en que la gestión del conocimiento mejora la Customer Experience. La gestión del conocimiento (KM) ofrece una única fuente de verdad para responder eficazmente a las preguntas. ...
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Verint Knowledge Management Competitors

Verint Knowledge Management Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Verint Knowledge Management Downloadables

Frequently Asked Questions

Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.

Salesforce Service Cloud, Oracle Service, and eGain are common alternatives for Verint Knowledge Management.

Reviewers rate Usability highest, with a score of 8.

The most common users of Verint Knowledge Management are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 22)

Verint KM rocks!

Rating: 9 out of 10
Incentivized
September 30, 2024
Verified User
Director in Information Technology
Consumer Electronics Company, 10,001+ employees
Vetted Review
Verified User
Verint Knowledge Management
7 years of experience
Pros
  • integrates to our website
  • provides self service knowledge to our customers
Cons
  • authoring
  • translation across many countries and languages
  • natural language search

Verint Knowledge Management is Number One in my eyes

Rating: 10 out of 10
Incentivized
July 22, 2024
Verified User
Analyst in Information Technology
10,001+ employees
Vetted Review
Verified User
Verint Knowledge Management
14 years of experience
Pros
  • Helps garner access to answer faster and more o propitiate .
  • Agents can consistently provide value to their calls
  • Integration with hardware is top notch.
Cons
  • More information for end users.
  • More scenarios in hands on training
  • Deeper insight with advice line

You Won't Be Sorry If You Utilize This Program!

Rating: 10 out of 10
Incentivized
March 19, 2024
KM
Kassidy Mastney
Quality and WFM specialist
SBD Outdoor (Consumer Services, 51-200 employees)
Vetted Review
Verified User
Verint Knowledge Management
3 years of experience
View profile
Pros
  • Seamless transitions to different roles
  • Efficient Knowledge procedures simplified
  • All employees have access to the over all expertise held within Verint Knowledge Management
Cons
  • So far, we have not had any issues

Makes Searching Easy!

Rating: 8 out of 10
Incentivized
December 14, 2023
Verified User
Director in Product Management
Financial Services Company, 1001-5000 employees
Vetted Review
Verified User
Verint Knowledge Management
5 years of experience
Pros
  • Automatically generated favorites
  • Ease of use
  • Instruction manuals are easy to follow
  • Helpful support
Cons
  • It would be ideal to be able to have multiple windows open of KM.
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