1. Home
  2. Knowledge Management Systems
  3. Verint Knowledge Management Reviews
  4. User Review of Verint Knowledge Management
Verint Knowledge Management.
September 15, 2022

Verint Knowledge Management.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Verint Knowledge Management

Knowledge Management allows for better training and information retention of call center agents. Being able to quickly and easily find relevant content to the topic of the conversation can make each and every call more efficient. Knowledge Management reduces the time an agent spends with a client on hold while they need to search knowledge bases for the correct content.
  • Identifying relevant content.
  • Displaying content to agents.
  • Great repository for knowledge information.
  • Continued improvement to stay ahead of the industry.
  • Future proofing the UI.
  • Continued improvements to ease of use.
  • Improved handle time
  • Improved First Contact Resolution
  • Reduced hold times

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

Verint Knowledge Management's availability in the cloud makes it a great option for forward thinking organizations. With its intelligent searching and intelligent content recognition, any company would see great benefits in both the short term and long term goals it has. Verint is a great vendor partner with many knowledgeable and readily available resources.
At this time, this information has not been measured or is not readily available.
Currently only used within the contact center and not in other areas of the company.
Verint Knowledge Management is a great option to consider when an organization is trying to streamline the accessibility of information or knowledge bases available to their employees. Call center agents will love to have all information that is relevant to their phone call easily available to meet the needs of their clients on the other end of the line.