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Procedural Verint Knowledge Management Review
Updated September 07, 2023

Procedural Verint Knowledge Management Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Verint Knowledge Management

We use Verint Knowledge Management for all procedures and processes instead of an intranet. We have thousands of employees that have access to and use the platform every day due to it having all of our information. Verint Knowledge Management is very important and it is very clunky and hard to navigate at the moment, but, hopefully, we will have a new interface for it sooner than later.
  • It is able to house a lot of information.
  • It makes things transferable throughout the company.
  • It allows multiple different profile types, like admins, managers, and associates.
  • The look is clunky and outdated.
  • It is a bit hard to navigate.
  • This has saved time in some cases to find information.
  • Verint Knowledge Management does go down and is unable to use company-wide more than it should be.

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

No

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

Verint Knowledge Management has made it faster to look up procedures and information for our associates when they are trying to get things done swiftly. It is going to be a learning curve as this is a relatively new way to find information, but, so far, it is helping eliminate the time it takes to find what is needed.
They have helped a lot with the workflow and made it easy to go from one part of a procedure to another without having to research due to being able to link them together.
Verint Knowledge Management is like Google in the sense of our procedures and makes it for the most part easy to use.

Evaluating Verint Knowledge Management and Competitors

  • Integration with Other Systems
  • Ease of Use
This has created one platform to house all information for our employees. This has created ease for them to access the information they need in a split second.
I would say the same thing. Knowledge has been a fantastic addition to our daily work.