Procedural Verint Knowledge Management Review
Updated September 07, 2023

Procedural Verint Knowledge Management Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Verint Knowledge Management

We use Verint Knowledge Management for all procedures and processes instead of an intranet. We have thousands of employees that have access to and use the platform every day due to it having all of our information. Verint Knowledge Management is very important and it is very clunky and hard to navigate at the moment, but, hopefully, we will have a new interface for it sooner than later.

Pros

  • It is able to house a lot of information.
  • It makes things transferable throughout the company.
  • It allows multiple different profile types, like admins, managers, and associates.

Cons

  • The look is clunky and outdated.
  • It is a bit hard to navigate.
  • This has saved time in some cases to find information.
  • Verint Knowledge Management does go down and is unable to use company-wide more than it should be.

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

No

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

Verint Knowledge Management is like Google in the sense of our procedures and makes it for the most part easy to use.

Evaluating Verint Knowledge Management and Competitors

  • Integration with Other Systems
  • Ease of Use
This has created one platform to house all information for our employees. This has created ease for them to access the information they need in a split second.
I would say the same thing. Knowledge has been a fantastic addition to our daily work.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Hi there! Thank you for your review! Very glad to hear that you found Verint Knowledge Management useful in housing all the knowledge around your procedures. We’re happy to hear that it is there for you when you and your team need information fast. Also, we appreciate you sharing your feedback on issues you’d like to see addressed, such as the UI, general navigation, and uptime. I’ll be sure to forward your comments to the right team. In the meantime, keep up the great work! Cheers!
  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 years ago
    Hi there! Thank you so much for submitting updates and new insights to your review. It’s fantastic to hear that Verint KM is still an excellent addition to your daily work. Looking forward to your updates in the future as you continue to use Verint KM. Cheers!

More Reviews of Verint Knowledge Management

  1. Home
  2. Knowledge Management Systems
  3. Verint Knowledge Management Reviews
  4. User Review of Verint Knowledge Management