Verint Knowledge Management is a great tool!
September 06, 2023
Verint Knowledge Management is a great tool!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Verint Knowledge Management
Knowledge Management is used to house our business's content. We started with only one department using the product as a test and worked with Verint to iron out the needs and wants of our organization before onboarding the rest of the teams. For the most part, KM has been a user-friendly tool. We are continuously looking at the product and working with Verint to meet our needs and wants as a client.
- It is user-friendly.
- When we upgraded to Enterprise, it would be great if we would be able to get Agent UI. The current version does not have the best front-facing functionality.
- The search functionality has really helped. Our prior platform did not have the option, and sometimes it made it hard to find a specific procedure.
Do you think Verint Knowledge Management delivers good value for the price?
Yes
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Knowledge Management go as expected?
Yes
Would you buy Verint Knowledge Management again?
Yes
It has made it easier to find items in a faster time.
It has definitely increased efficiency.
We recently expanded to the whole bank card organization. We are continuously working to maximize the product for us.