Verint Knowledge Management reduces hold time
September 10, 2025

Verint Knowledge Management reduces hold time

Tiffany Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Verint Knowledge Management

In our organization, This Verint Knowledge Management product helps to drive down questions the associates put customers on hold for. Now they can get the answers they need in seconds leaving the customer on the line leading to a good customer experience

Pros

  • source of information
  • gathers data

Cons

  • There is room for improvement with Verint Knowledge Management because I think Verint Knowledge Management Should be included and not a add on
  • lower AHT (average handle time) with Verint Knowledge Management
  • Reduce hold time
  • Improved customer experience
I gave Verint Knowledge Management this usability rating because like the presentation in Verint Knowledge Management

Do you think Verint Knowledge Management delivers good value for the price?

Not sure

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 18 days ago
    Hi Tiffany! Thank you for your review of Verint Knowledge Management. We are glad to hear it's helping your associates get answers quickly and reduce hold time leading to a better customer experience. If anything has changed since you last shared your insights we'd love to hear your updated experience. Have a great day!

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