Verint Workforce Management reduces hold time
September 10, 2025

Verint Workforce Management reduces hold time

Tiffany Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Verint Knowledge Management

This product helps to drive down questions the associates put customers on hold for. Now they can get the answers they need in seconds leaving the customer on the line leading to a good customer experience

Pros

  • source of information
  • gathers data

Cons

  • Should be included and not a add on
  • lower AHT
  • Reduce hold time
  • Improved customer experience
like the presentation

Do you think Verint Knowledge Management delivers good value for the price?

Not sure

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

Comments

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