Great solution | TrustRadius

Overall Satisfaction with Verint Knowledge Management

Use Cases and Deployment Scope

We use this module to troubleshoot issues and challenges across the features we use in Verint. Enterprise recording and Quality management, KNowledge management helps to identify key factors that can cause problems to the functionality of the referred features.

Pros and Cons

Pros

Good articles based on real cases
Easy access to official documentation

Return on Investment

Faster resolution of the issues we experience
Faster implementation of new features

Usability

8

Because is a good solution

Alternatives Considered

BookingCenter

Its just a good product

Key Insights

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

Likelihood to Recommend

The easyness of use makes it very useful for technical teams

Comments

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