Great solution
September 10, 2025

Great solution

Jose Marques | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Verint Knowledge Management

We use this module to troubleshoot issues and challenges across the features we use in Verint. Enterprise recording and Quality management, KNowledge management helps to identify key factors that can cause problems to the functionality of the referred features.

Pros

  • Good articles based on real cases
  • Easy access to official documentation
  • Faster resolution of the issues we experience
  • Faster implementation of new features
Because is a good solution
Its just a good product

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

The easyness of use makes it very useful for technical teams

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 2 months ago
    Hi Jose! Thank you for your review of Verint Knowledge Management! We are glad to hear the solution has been useful for troubleshooting accessing documentation and accelerating issue resolution across your Verint environment. If anything has changed since you last shared your insights we'd love to hear your updated experience. Have a great day!

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