Verint CCaaS for Financial Services Contact Center
September 30, 2024

Verint CCaaS for Financial Services Contact Center

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Verint Automated Quality Management

Overall Satisfaction with Verint Open CCaaS

We are transitioning from multiple prem solutions to Verint CX Automation in an effort to migrate before a former provider's product end of life. Verint CX Automation allows for ease of deployment across a myriad of different business units throughout our organization.

Pros

  • Speech Analytics
  • Desktop Performance Analytics
  • Administration

Cons

  • Transparency on bot availability
  • Insight into client perspectives through speech analytics
Verint CX Automation provides a robust suite of solutions, which reduces ramp up time and integration with multiple vendors.

Do you think Verint CX Automation delivers good value for the price?

Yes

Are you happy with Verint CX Automation's feature set?

Yes

Did Verint CX Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint CX Automation go as expected?

I wasn't involved with the implementation phase

Would you buy Verint CX Automation again?

Yes

Five9
Verint CX Automation is well suited for Speech Analytics, Quality Management, Desktop Performance Analytics, Workforce Management, and more.

Verint CX Automation Feature Ratings

9.0
Agent dashboard
9
9.0
Recording
9
Quality management
9
Call analytics
10
Historical reporting
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi there! Thank you for taking the time to leave a review of Verint CX Automation and rating it 9/10! We are thrilled to read that transitioning from on-prem to the cloud has been successful so far and that you've found value within the Verint CX Automation ecosystem. Thank you for also making a note about Verint bots. We have a growing number of bots available for various processes. If you'd like to learn more about which bots would suit your business most, please reach out to your Verint team for a customized recommendation. Keep up the great work! Cheers

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