Verint CX Automation
October 23, 2024

Verint CX Automation

José Martín Rivera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Verint Automated Quality Management
  • Verint Intelligent Virtual Assistant

Overall Satisfaction with Verint CX Automation

I believe that the big challenge nowadays is offering clients the correct solution to integrate their different communication channels. For that, the ecosystem that Verint CX Automation has is, without a doubt, the best option to provide clients with the best CX during contact for any type of service request.

Pros

  • Connect more than one digital channel.
  • Offer the best response time to contact the clients.
  • Process automation.

Cons

  • Connect third Party application more easily.
  • Reduce the agent interaction with clients.
  • Improve the customer operation doing use of AI.
Because there must always be an area of ​​opportunity to improve the tools and solutions.
  • Globitel Workforce Management (WFM) and AI & Analytics Engine
All of them are well-solution tools. It depends on the client's needs.

Do you think Verint CX Automation delivers good value for the price?

Yes

Are you happy with Verint CX Automation's feature set?

Yes

Did Verint CX Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint CX Automation go as expected?

I wasn't involved with the implementation phase

Would you buy Verint CX Automation again?

Yes

To connect administrative calls with Contact Center operation.

Verint CX Automation Feature Ratings

8.8
Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
8
Call scripts
8
Call tracking
9
Multichannel integration
9
CRM software integration
8
8.1
Inbound call routing
8
Omnichannel inbound routing
8
Recording
9
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi José! Thank you for leaving a 10/10 review of Verint CX Automation! We're thrilled to hear that the Verint ecosystem is the best option for integrating different communication channels and providing excellent customer experience. Your positive feedback on connecting multiple digital channels, offering the best response time, and process automation is greatly appreciated. We also value your input on the need for easier third-party application integration. If you haven’t already, please reach out to your Verint team if you had specific third-party applications in mind or if you have concerns with a current setup. This will help us in ensuring that we continue to meet and exceed your expectations. Keep up the great work! Cheers

More Reviews of Verint CX Automation

  1. Home
  2. Contact Center Software
  3. Verint CX Automation Reviews
  4. User Review of Verint CX Automation