Item: Verint Speech Analytics
Rating: 9
Author: Brandon Roundtree

Use Cases and Deployment Scope

We utilize speech analytics to determine was to better improve our guest experience and to improve efficiencies through out our contact center

Pros and Cons

Categorization
Identify opportunities

Transcription

Return on Investment

ROI driven by the man power at your disposal

It is well suited for finding out near real time issues that are driving call volume to any particular area. Also good for training and development It is not as appropriate for use where instant feedback is necessary

Speech at a Glance

Overall Satisfaction with Verint Speech Analytics

Use Cases and Deployment Scope

Pros and Cons

Most Important Features

Return on Investment

Key Insights

Do you think Verint Speech Analytics delivers good value for the price?

Are you happy with Verint Speech Analytics's feature set?

Did Verint Speech Analytics live up to sales and marketing promises?

Did implementation of Verint Speech Analytics go as expected?

Would you buy Verint Speech Analytics again?

Likelihood to Recommend