Speech at a Glance
June 14, 2023

Speech at a Glance

Brandon Roundtree | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech Analytics

We utilize speech analytics to determine was to better improve our guest experience and to improve efficiencies through out our contact center

Pros

  • Categorization
  • Identify opportunities

Cons

  • Transcription
  • Categories
  • ROI driven by the man power at your disposal

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

It is well suited for finding out near real time issues that are driving call volume to any particular area. Also good for training and development It is not as appropriate for use where instant feedback is necessary

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 3 years ago
    Hi Brandon! Thank you for taking the time to write a review of Verint Speech Analytics! We’re glad that the flagship features meet your expectations and that you’re able to monitor trends in real time. If you have any updates to this review in the future, feel free to edit it with new information as you continue to use Speech Analytics. Keep up the great work! Cheers

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