Promising future
June 14, 2023
Promising future
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Speech Analytics
We use it for three different business units within AAA to drive service quality, fraud detection and resolve customer complaints
- PCI compliance
- Trascription
- AQM
- Categories
- In my opinion, integration within AQM could be better
- Provide the data model so we can generate our own reports
- Reliable transcriptions
- DPA tags correlated to recording and transcription
- 20 % increase in customer satisfaction
More reliable
Do you think Verint Speech Analytics delivers good value for the price?
Yes
Are you happy with Verint Speech Analytics's feature set?
Yes
Did Verint Speech Analytics live up to sales and marketing promises?
Yes
Did implementation of Verint Speech Analytics go as expected?
Yes
Would you buy Verint Speech Analytics again?
Yes