Verint Speech and Text Analytics Rocks
September 30, 2024

Verint Speech and Text Analytics Rocks

Alexander Malouf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

I use Verint Speech and Text Analytics for category building and analyzing how the call center provides multiple case uses. I review specific case uses based on analytics provided by the call center. I tend to review the analytics provided by the call center and research patterns and trends in the call center.

Pros

  • voice of the customer
  • reports analysis
  • category building

Cons

  • could have better companion with dashboards to integrate the results of analysis.
  • could have some better speech defining and key word updating features.
  • Reports
Verint Speech and Text Analytics is Easy to use

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Verint Speech and Text Analytics has helped with voice of the customer and defining other concepts in the call center

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi Alexander – thank you for leaving a 5-star review of Verint Speech and Text Analytics! We're thrilled to hear that our solution helps with category building, analyzing call center data, and understanding the voice of the customer. Your positive feedback on reports analysis and category building is greatly appreciated. We also value your input on areas in need of improvement regarding integrations and speech recognition. Our teams are continuously working on enhancing our solution and your comments help us pinpoint features to improve. Keep up the great work! Cheers

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