Item: Verint Speech and Text Analytics
Rating: 10
Author: Amy Malphrus

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

We utilize Verint Speech and Text Analytics to create call studies in order to really get down to the root of a call and issues identified in our Ops area. It helps our business easily identify and trend out certain scenarios that may be affecting not only our call center experience but our customers' experience! Its a powerful tool and our company uses it on the daily!

Pros and Cons

Pros

Powerful transcription
ID and trends quickly
Provides great analytics for our business

Cons

More accurate transcription

Return on Investment

Positive ROI

Usability

This is an amazing and powerful tool with great analytics

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

Extremely well suited in helping the strengths and weaknesses of our agents within our call center.

Comments

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Adrienn Tordai
commented a year ago
Hi Amy – thank you for leaving a 5-star review of Verint Speech and Text Analytics! We're thrilled to hear that our solution helps you get to the root of calls and identify issues internally. Your positive feedback on powerful transcriptions, quick identification of trends, and great analytics is greatly appreciated. We also value your input on the need for more accurate transcription. Our teams are continuously working on enhancing our solution, including better transcription outputs. We’re looking forward to continuing to support you in achieving business needs within your call center. Keep up the great work! Cheers

Verint Speech and Text Analytics is an amazing and powerful tool with great analytics