Item: Verint Speech and Text Analytics
Rating: 8
Author: Verified User

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

The Verint Speech and Text Analytics provides a quick and high level view of why customers are calling and any issues that are occurring that we may not be aware of.

Pros and Cons

Pros

Key insights
Data formulation
Key words

Cons

some functionality
easy export for insights
pdf versions of data

Return on Investment

Easily understand data
provides insights into issues
return on investment

Usability

There are still opportunities for improvement and enhancements

Alternatives Considered

Verint Workforce Management

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

Other Software Used

Verint Workforce Management, Cisco Unified Contact Center

Likelihood to Recommend

in a call center where inbound calls are regularly consistent but those spikes in calls are unresolved

Comments

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Adrienn Tordai
commented a year ago
Hi there – thank you for your review of Verint Speech Analytics! We're very happy to hear that our solution provides a quick and high-level view of customer interactions and helps identify issues that might otherwise go unnoticed. Your positive feedback on key insights, data formulation, and keyword identification is greatly appreciated. We also value your list of areas for improvement, such as insights exports, and PDF options. If possible, would you be able to expand on these findings? It will help us better pinpoint areas and features to improve on. Keep up the great work! Cheers!

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