Verint Speech and Text Analytics Experience
September 30, 2024

Verint Speech and Text Analytics Experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

The main utilization of speech analytics is to narrow down key call drivers and supply insights for our OPS partners to take action. Primarily used for speech studies, etc.

Pros

  • Identifies key call drivers
  • Helps us locate unique terms and phrases
  • Gives us a well rounded insight on caller temperature

Cons

  • Drug name
  • Fine tuning of sentiment, often out of context
  • Efficiency on call handling with awareness of drivers
  • Identification of blind spots for high demand seasons of calls
Easy to use overall, but experiences latency at times.

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

The tool is more advanced than others I have used in the past, a solid 10 for me would be able to grab all the unique client based context we desire. Ease of deployment.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi there – thank you for your review of Verint Speech and Text Analytics! We're glad to hear that our solution has been effective in identifying key call drivers and providing valuable insights into client/customer experience. Your positive feedback on ease of use, ease of deployment and the advanced features is greatly appreciated. We also value your constructive comments on sentiment fine-tuning and latency. These insights are important as we continue to refine our product. If you have any further suggestions or need assistance, please reach out to your Customer Success Manager. Your input is essential to our ongoing development. Keep up the great work! Cheers!

More Reviews of Verint Speech and Text Analytics

  1. Home
  2. Voice Recognition Software
  3. Verint Speech and Text Analytics Reviews
  4. User Review of Verint Speech and Text Analytics