Item: Verint Speech and Text Analytics
Rating: 7
Author: Verified User

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

We utilize Verint Speech and Text Analytics currently through a Quality lens. We review calls to try and see what is driving calls, how our Reps are responding to calls, etc

Pros and Cons

Pros

data visualization
UX design

Cons

We don't currently have DaVinci, so our accuracy is lacking. below 70%

Return on Investment

It's hard to measure since our transcriptions aren't reliable enough for us to make any real decisions behind them

Usability

I think the layout of the data and metrics, UX is easy and straight forward

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

Would you buy Verint Speech and Text Analytics again?

Other Software Used

Alvaria Workforce, Quickbase

Likelihood to Recommend

Comments

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Adrienn Tordai
commented a year ago
Hi there – thank you for your review of Verint Speech and Text Analytics. We were happy to read that data visualizations and UX design were some of the highlights for you. We're also sorry to hear that the solution did not fully meet your expectations, particularly regarding transcription accuracy and reliability. We want to ensure that we meet and exceed your expectations going forward. As we are unable to see your name and your company’s name from this review, could you please reach out to your Verint or Verint partner team for next steps? This way, we’ll better understand how we can help you maximize your returns from this solution. Thank you for your valuable feedback. Cheers!

Verint Speech and Text Analytics Review