Item: Verint Speech and Text Analytics
Rating: 7
Author: Verified User

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

In our organization, Verint Speech and Text Analytics is used to query top call reasons

Pros and Cons

Pros

It's easy to configure search requirements
It easily provides suggestions to tune the search quires

Cons

Increase educational opportunities for business users that are not tech savvy

Return on Investment

We didn't have any key kpis or financials specked out for when we received this capability

I gave Verint Speech and Text Analytics this usability rating because, in my experience, Verint Speech and Text Analytics is not intuitive or those who don't necessarily understand how to ''think that way'

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

The version we have is not necessarily insinuative for not users that are not technically savvy

Comments

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Adrienn Tordai
commented 4 months ago
Hi there thank you for your review of Verint Speech and Text Analytics Were glad to hear that youve found it easy to configure search requirements. Your feedback on the need for increased educational support for business users is very valuable. If you havent already consider exploring Verint Academy it offers instructor-led and self-paced learning to help uncover capabilities. Feel free to update your review anytime to reflect your latest experiences. Cheers

It's easy to configure search requirements