Item: Verint Speech and Text Analytics
Rating: 10
Author: Gabe Bush

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

Help with Quality Review, looking for trends for call dispositions (reasons for calls), or to find specific phrases that may be of special interest (escalation, seasonality, etc.)

Pros and Cons

Pros

Identified caller vs. call handler
Showed relevant call examples
provided phrases to consider in searching

Cons

speech cloud/word bubble to help show specific trends
use AI to help identify other ways to respond to the caller

Return on Investment

Provides less 'random searching' for calls
Gives a way to quantify specific phrases or words

Usability

I gave Verint Speech and Text Analytics this usability rating because, in my experience, Without training, can easily navigate and execute searches.

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

Specifically to look for relevant call experiences.

Comments

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Adrienn Tordai
commented 5 days ago
Hi Gabe Thank you for your wonderful 1010 review of Verint Speech and Text Analytics Were glad to hear its helping you get the most value out of your call analysis. We also appreciate your suggestions around visual trend displays and expanded AI guidance. Feel free to expand on these suggestions so we can continue improving the solution in meaningful ways. If anything has changed since you last shared your feedback wed love to hear your updated experience. Have a great day

Let there be Speech