Honest feedback
September 16, 2025

Honest feedback

Katherine Mercer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

To gain insights from our CS organization. Call volumes insight, agent performance, behavioral nuances

Pros

  • isolating trends
  • proactive insights
  • using normal language

Cons

  • recognizing industry specific terms ( like medical names)
  • insights have been helpful to prioritizing portfolio projects
simple to use; easy to train and adapt across multiple roles and levels within the org

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

No

Would you buy Verint Speech and Text Analytics again?

Yes

latency problems as a whole across the Verint suit of products

Using Verint Speech and Text Analytics

8 - WFO Operations and customer support and CX team
4 - they are ex-Verint employees with SA skill set
  • AQM
  • transcription
  • emotion detection
  • export transcript for external analytics
  • switching to VCS Da Vince model

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a month ago
    Hi Katherine! Thank you for your review of Verint Speech and Text Analytics. We are glad to hear the solution has helped you uncover trends gain proactive insights and support performance evaluation across your organization. If anything has changed since you last shared your feedback we'd love to hear your updated experience. Have a great day

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